We help create smart processes to drive smart solutions to help organizations move beyond routine.
Who drives the team?
Monica Cooks
Founder & Head of Experience Design
Monica’s keen interest in process design and optimization started in the legal industry. She worked as a legal secretary in 1995 and over the years took on different roles that shaped her knowledge of legal processes and legal technologies. She was introduced to document sciences in 2002 when she joined a document formatting support team in a prominent South African law firm. There she navigated the challenging, but interesting complexities of large document formatting projects, a solid foundation for the journey ahead.
Her advanced understanding of word processors and legal experience unlocked opportunities in systems training, template development, knowledge managent, and a transformative experience in document automation. Business analysis and user experience design is at the heart of her user-centered approach to solution design.
After many adventures Monica established MatterCues in 2019. Since then, the team expanded, offering clients across different industries, an integrated optimization and conformance experience.
Proud MatterCuer, impacting journeys
in meaningful ways.
Stay inspired!
In business, Monica and her sister, Amie Lane, share aligned interests, strengths, and experience. They speak the same professional language and often collaborate on opportunities.
Beyond the business environment, their individual journeys led them to discover meaningful ways to apply business principles to everyday life.
This inspired their mission to show others how these concepts can help navigate life more effectively.
Watch this space for more information coming soon!
